Shipping Policy

Processing Times

We know you’re excited to start moving with MEXE! We typically process and pack all orders within 1–2 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping Rates & Delivery

We offer reliable shipping to ensure your insoles reach you safely.

• Portugal (Mainland): FREE SHIPPING on all orders over 60€.

• For orders under 60€ or international shipping, costs are calculated at checkout based on your location.

Destination	Estimated Delivery
Portugal (Mainland)	1–3 Business Days
Islands (Madeira/Azores)	3–7 Business Days
European Union	5–10 Business Days
Rest of the World	10–15 Business Days

Proudly Shipped from Portugal

All MEXE orders are dispatched directly from our warehouse in Portugal. We take pride in our European roots and ensure that every pair is carefully inspected and packed before it begins its journey to you.

Tracking Your Order

Once your order is on its way, you’ll receive a shipping confirmation email with a tracking number. You can use this to follow your MEXE journey right to your doorstep.

Address Changes

Please double-check your shipping address at checkout! If you notice an error, contact us immediately at [teu email]. Once an order has been processed, we are unable to make changes.

International Shipping & Customs

For orders outside the European Union, please note that your package may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.